Privacy Policy

1. Introduction

phkai ("phkai," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the phkai online gaming platform, accessible at https://phkai.net and any associated mobile applications (collectively, the "Platform"). This Privacy Policy describes how phkai collects, uses, stores, shares, and protects your personal information when you register for and use our services.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines. By registering an account or using the phkai Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

If you do not agree with any part of this Privacy Policy, you should discontinue use of the Platform and contact us to request deletion of any data we may hold about you.

2. Data We Collect

phkai collects personal data in the following categories, depending on how you interact with our Platform:

2.1 Registration & Identity Data

• Full legal name, date of birth, and gender
• Residential address (including city, province, and postal code)
• Email address and mobile phone number
• Government-issued identification documents (e.g., Philippine passport, SSS ID, driver's license, PhilSys ID) submitted for KYC verification
• Selfie or live photo for identity verification purposes

2.2 Financial Data

• Payment method details (GCash account number, PayMaya account, BPI/BDO/Metrobank account details as applicable)
• Transaction history including deposits, withdrawals, and wager records
• Source of funds documentation where required by anti-money laundering regulations

2.3 Technical & Usage Data

• IP address, device type, operating system, and browser type
• Login timestamps, session duration, and pages visited
• Game play history, betting patterns, and platform interaction logs
• Geolocation data (city/region level) to verify jurisdictional eligibility

2.4 Communications Data

• Records of your communications with phkai customer support (live chat transcripts, email correspondence)
• Survey responses and feedback submitted through the Platform
• Marketing preferences and opt-in/opt-out records

3. How We Use Your Data

phkai uses your personal data for the following purposes:

• Account Management: To create, verify, and maintain your phkai account, including identity verification (KYC) and age verification to confirm you are 21 years of age or older.
• Service Delivery: To process deposits and withdrawals, facilitate game play, and provide customer support.
• Legal Compliance: To comply with PAGCOR licensing requirements, Philippine anti-money laundering laws (AMLA), and National Privacy Commission regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and unauthorized account access.
• Responsible Gaming: To monitor gaming behavior and identify players who may be at risk of problem gambling, in accordance with our responsible gaming obligations.
• Platform Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the phkai Platform.
• Marketing Communications: To send you promotional offers, bonuses, and platform updates — only where you have provided consent or where permitted by applicable law. You may opt out at any time.

4. Legal Basis for Processing

phkai processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to provide the phkai gaming services you have registered for.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, AMLA, and NPC guidelines.
• Legitimate Interests: Processing is necessary for phkai's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time.

5. Data Sharing

phkai does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your financial transactions.
• Identity Verification Providers: Third-party KYC and age verification service providers who assist us in verifying your identity and age.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government authorities, where required by law.
• Technology Service Providers: Cloud hosting, data analytics, and cybersecurity providers who process data on our behalf under strict data processing agreements.
• Legal & Professional Advisors: Lawyers, auditors, and compliance consultants, where necessary to protect phkai's legal rights or comply with legal obligations.

All third parties with whom phkai shares personal data are required to maintain appropriate technical and organizational security measures and to process data only in accordance with phkai's instructions and applicable Philippine law.

6. Cookies & Tracking Technologies

phkai uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function. These cannot be disabled without affecting core functionality (e.g., session management, login state).
• Analytics Cookies: Used to understand how players interact with the Platform, which pages are most visited, and where technical issues occur. Data is aggregated and anonymized.
• Preference Cookies: Used to remember your language, display, and notification preferences.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core phkai Platform.

7. Data Security

phkai implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and phkai servers
• Encrypted storage of sensitive personal and financial data at rest
• Multi-factor authentication options for player accounts
• Regular penetration testing and security audits by independent cybersecurity firms
• Strict access controls limiting employee access to personal data on a need-to-know basis
• Incident response procedures for detecting and responding to data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phkai will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act.

8. Data Retention

phkai retains your personal data for the following periods:

• Account Data: For the duration of your active phkai account, plus a minimum of 5 years following account closure, as required by PAGCOR and AMLA regulations.
• Transaction Records: A minimum of 5 years from the date of each transaction, in compliance with Philippine anti-money laundering laws.
• KYC Documents: For the duration of your account plus 5 years, or longer if required by applicable law.
• Support Communications: Up to 3 years from the date of the last communication.
• Marketing Data: Until you withdraw consent or opt out, after which it will be deleted within 30 days.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized.

9. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by phkai:

• Right to be Informed: The right to know what personal data phkai collects and how it is used — which this Privacy Policy fulfills.
• Right of Access: The right to request a copy of the personal data phkai holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data .
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations under PAGCOR and AMLA regulations.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller where technically feasible.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 12. phkai will respond to all verified requests within 15 business days.

10. Children's Privacy

phkai is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under the age of 21. In accordance with Philippine gaming regulations, all players must be at least 21 years of age to register and use phkai.

If phkai becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data, and report the incident as required by applicable law. If you believe a minor has registered on phkai, please contact us immediately at the details in Section 12.

11. Changes to This Policy

phkai reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, we will notify registered players via email or prominent in-platform notification at least 15 days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of the phkai Platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

If you do not agree with any changes to this Privacy Policy, you must discontinue use of the Platform and may request account closure and data deletion by contacting our support team.

12. Contact & Data Protection Officer

phkai has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us:

• Data Protection Officer: phkai Data Protection Office
• Support Email: [email protected]
• Live Chat: Available 24/7 via the phkai Platform
• Response Time: Within 15 business days for formal data privacy requests

For complaints that cannot be resolved directly with phkai, you may contact the National Privacy Commission of the Philippines. phkai cooperates fully with NPC investigations and takes all data privacy complaints seriously.